Terms and Conditions

Reservations. Are confirmed and calendar blocked when reservation data and payment is received by the reservation software system. For reservations made 31 days or more from arrival, 50% deposit is to be paid electronically, due at time of booking. Balance is due 30 days before arrival. Reservations made within 30 days of arrival require 100% payment, due at time of booking. Check in is any time after 4:00pm MST on arrival date. Check out is before 11:00am MST on departure date. Any early check in or late check out requests should be submitted at least 48 hours in advance via text message to 575.224.6032 For Holiday dates* and certain locations fees may apply for early check in or late check out. Early check in or late check out that prevents a departure or check in on the same day is available for a fee, availability may be limited.

Rates and Payments. Rates are as published on the booking channel at the time of booking. Deposit payment must be made and a valid payment method provided to reserve a property. Remaining Balance will be charged to your credit card on file on the Balance Due date. Should Booking Date occur on or after the Balance Due Date, the total price of the booking will be charged at the time of booking. Blackout dates and other rules may apply to any promotions. Promotions cannot be added to a pre-existing booking and are not grounds for a refund. Only one promotion may be used per booking. Abode reserves the right to refuse to honor any rates which are printed or quoted in error. For any additional charges, violations or damage as described in these Terms and Conditions, renter agrees that Abode has the right to charge the credit card on file for any outstanding charges. In the event any state, local or other taxes change after the date of your booking and are applicable to your booking, you agree we have the right to charge the credit card on file for these additional amounts. Where allowed by law, we may place all deposited funds in an interest-bearing account and any interest that accrues shall be to our benefit.

Rental Agreement. Certain homes require signing of a rental agreement in addition to the implied agreement of completing a booking. If the home you rent requires a rental agreement it will be sent to you via the email provided at booking and must be completed within 48 hours of booking and prior to the arrival date. An unsigned agreement will void a reservation and may result in cancellation and incur cancellation fees.

Cancellation Policy. For Website and VRBO Bookings, cancellations made more than 60 days from arrival will receive a full refund less a $100 cancellation fee. Cancellations made 59 days to 30 days from the arrival date will receive a 50% refund. Cancellations 29 days or less from arrival date, no refund will be given. Rebooked holiday dates* canceled inside of 60 days from arrival may be refunded for the rebooked value. For Airbnb guests, the firm 30 day cancellation policy applies; 30 days or more before the arrival date 100% refund will be given. Cancellations between 7 and 30 days before check-in will receive a 50% refund. Cancellations less than 7 days before check-in, no refund will be given. To protect your investment consider travel insurance.

*Holiday Dates. Holiday dates vary annually but encompass generally the dates of December 23-Jan 4, January and February Holiday weekends, Spring Break, 4th of July and Labor Day weekend.

Travel Insurance. Vacation Rental Insurance has been made available with your reservation for an additional non-refundable cost of 6.95% of the total reservation cost. You may call to add on travel insurance for web and VRBO bookings up to 24 hours before the check in of 4pm MST on day of arrival. Call (575) 224-6032 to add this protection product to your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact Generali at (866) 999-4018 with coverage questions. You can review the Description of Coverage/Policy here:

https://www.csatravelprotection.com/certpolicy.do?product=G-330CSA

Damage Protection. As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here: www.vacationrentalinsurance.com/g20vrd. The Vacation Rental Damage Protection Plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance and Insurance Services to pay directly Abode any amount payable under the terms and conditions of the Vacation Rental Damage Policy. Please contact Abode directly if you do not wish to participate in this assignment. In the event you do not wish to purchase this plan, a $500 security deposit is required at booking.

Customer Service. Abode sends automated booking confirmation and arrival instructions to the email and SMS number provided during booking. We have a small staff and cannot always answer the phone right away but we will respond to text messages and emails in a timely fashion. Arrival Instruction communication from Abode arrives 7 days prior to arrival via email. Please call or text us right away with any issues on your reservation or while staying at our properties at (575) 224-6032. After 8pm Mountain Time, please save non-emergencies until 8am next day.

Amenities. Each reservation of less than 4 days shall be provided with the minimum of the following: each bathroom shall have two rolls of toilet paper per toilet, 1 soap at sink, 1 soap, 1 shampoo, 1 conditioner, 1 bathmat, per shower, 1 set of towel, wash cloth and hand towel per guest. Kitchen will have 1 roll of paper towel and 1 dish towel, 2 trash bags, more for longer stays, bottle of dish soap and sponge, detergent for dishwasher where applicable, all bed linens are provided. For higher occupancy homes and longer stays, additional amenities will be provided. Additional amenities and features differ by property, please see our listings for details or call to discuss before you book. If a listed amenity is unavailable during your stay and this cannot be resolved in a timely manner upon notifying the manager, Abode will determine a fair refund of a reasonable percentage of the rent.

Guest Policy. Guests renting with Abode shall be at least 25 years of age on the date of arrival, and state or federal government issued ID may be required before or upon arrival.

No smoking or vaping is permitted inside any properties. Shoes should not be worn inside the home. No litter, including cigarette butts, should be left on the grounds of the property. If the garage is not a listed amenity for the property please do not park inside the garage space even if you have access. Additional cleaning costs may be charged against security deposit if a home is not returned in the same condition it was offered. Furniture should be in original positions, unusual amounts of laundry, and more than basic kitchen and bathroom clean up should not be left for housekeeping. The rented property will have established instructions and policies or House Rules provided electronically before arrival and on site in the home. The House Rules may cover issues such as trash handling, neighborhood info or rules, safety regulations, check out procedures, parking, and restricted owner areas in the home. All guests agree to abide by the House Rules which may change from time to time. Guest agrees to uphold all local laws, including but not limited to noise restriction and occupancy rules or ordinances enforced by Abode or local authorities. To protect guests and neighbors, we may use smart home technology to measure volume levels in the home. Any violations are the responsibility of the renter. Any disturbances which result in a call to us from a neighbor, a visit by law enforcement or Abode Managers may result in a minimum $500 charge to your credit card in addition to any law enforcement fines. Illegal firearms, substances, explosives or fireworks are not permitted at any Abode properties. Grills must be used outside in non-covered areas, and must not be moved from their positions. Guest must adhere to any local burn bans or advisories. Abode reserves the right to not welcome back any guests who violate the House Rules or any provisions of this rental agreement.

Occupancy. By state law, occupancy may not exceed Fire Marshall approved occupancy for each home which is the stated occupancy of each property listing. Maximum occupancy includes infants and children. Claimed number of guests in party at time of reservation will be adhered to, any deviation from the number of guests claimed on booking will result in immediate removal from the property. Guest will relinquish all security deposits and unused rent.

Pets. Pet friendly homes welcome up to two pets for a non-refundable pet fee paid at booking or added on before arrival. No undeclared pets/animals allowed. Some properties do not accept pets. Guests with pets found on property in homes with a no pet policy will be removed and security deposit and unused rent forfeited. Pet Fees are assessed at the time of booking when a pet is selected in the reservation. If the pet fee option is not available, the home does not accept pets. Dogs must be kept on a leash at all times, and guests must clean up all dog waste. Dogs are not allowed on any furniture at any time and should not be left unattended. No cats or other pets are allowed. If we discover a pet in or around a home without our permission, we will immediately charge a non-refundable pet fee and/or evict you at our discretion. If the property is damaged by the dog(s) or excessive housekeeping is required, you will be billed for the amount required to remedy the damage and cover the costs of additional housekeeping.

Service Animals. Service dogs trained to work or perform tasks for individuals with disabilities are always welcome and are not subject to a pet fee. Service dogs must be housebroken, under the control of the guest at all times, and not left alone in the property. Please note that you are responsible for any damages caused by the service dog. Emotional support dogs are permitted only in pet-friendly homes with payment of the pet fee. No other animals or pets are allowed.

Technology and Streaming. Due to security reasons, software and or files may not be downloaded by guests on any in-home network provided for guest use.

Fires. If the rented property includes a wood burning fireplace, gas fireplace, or outdoor wood or propane fire pit, please read and follow provided safe-use instructions in the property house manual provided upon check in. Never remove burning or smoldering wood from a fireplace. Always use fire screens to prevent burns. See Guest Policy for more fire related advisories.

Children. Not all properties are suitable for young children by request of the owners. Homes not suitable for children may contain sensitive or easily damaged items, furnishings or finishes.

Check In. Guest must check in on arrival by scanning the QR code on the welcome card located near the entry of the rented property. If card is unavailable or guest can not scan QR codes please text message 575.224.6032 to note your check in.

Check Out. Guest will check out on departure by turning off lights, turning heat to 65 in November – April, off in summer. Starting a load of dishes if needed. Closing windows and doors and securing the property as it was found at arrival, and communicating via text or email that departure is complete. Refer to guidance in house manual for disposal of bagged, tied trash.

Vacation Rental Damage Policy. If Generali Damage Protection is not purchased prior to the check in, Credit/ Debit card on file shall be charged $500 security deposit at the time of booking. Should damages or additional cleaning be required, the payment method on file will be charged $500.00 dollars plus a $25.00 dollar non-refundable service charge. Abode shall hold said funds until issues have been remediated. Prorated refund will be returned to renter. Evidence of unauthorized pets, smoking inside the property, will result in forfeiture of full security deposit. Abode will be held harmless.

WARNING. Use of hot tub, sauna, and/or fireplace (if available) caries risk that may result in serious injury or death, and unsupervised use by children is prohibited. Elderly persons, pregnant women, infants and anyone subject to heart disease, diabetes, low or high blood pressure, strokes, epilepsy or similar afflictions should not enter a spa alone and without consulting their physician. Never use a spa while under the influence of drugs or alcohol. If you are taking medication of any kind, or being treated for any illness, consult your physician prior to use of spa. Spa should be kept at a temperature less than 104 ̊ F for personal safety. DO NOT WALK ON SPA COVER or it will collapse. Supervise children at all times to decrease risk of injury or drowning. Hot tub maintenance is performed weekly to assure a safe spa environment.

Injury, Personal Property & Indemnification. ABODE MANAGEMENT (HOME AIDE LLC) AND THE OWNER OF THE HOME SHALL NOT BE LIABLE FOR ANY DEATH, ILLNESS, BODILY INJURY OR PROPERTY DAMAGE WHICH IS MADE, INCURRED OR SUSTAINED BY GUEST OR ANY GUEST INVITEES. UNLESS INJURY OR DAMAGE WAS DIRECTLY CAUSED BY THE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OF ABODE MANAGEMENT (HOME AIDE LLC) OR THE OWNER OF THE HOME, GUEST SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS THE OWNER OF THE HOME, ABODE MANAGEMENT (HOME AIDE LLC) AND ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES, AND EACH OF THE HEIRS, EXECUTORS, SUCCESSORS AND ASSIGNS OF ANY OF THE FOREGOING AT GUEST’S SOLE COST AND EXPENSE AGAINST ALL SUITS, JUDGMENTS, LOSSES, PAYMENTS, COSTS, EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEYS’ FEES), DAMAGES OR CLAIMS FOR DAMAGES, SETTLEMENTS, LIABILITIES, FINES AND PENALTIES OF THE INDEMNIFIED PARTIES ARISING FROM OR IN CONNECTION WITH GUEST’S RENTAL, INCLUDING, WITHOUT LIMITATION, ANY CLAIM OR LIABILITY FOR ANY DEATH, BODILY INJURY OR PROPERTY DAMAGE WHICH IS MADE, INCURRED OR SUSTAINED BY GUEST OR ANY GUEST INVITEES. THIS INDEMNIFICATION SHALL ALSO APPLY TO ANY RENTAL EQUIPMENT ORDERED THROUGH ABODE MANAGEMENT (HOME AIDE LLC) FOR GUEST USE OR USE OF ANY RECREATIONAL ACTIVITIES (INCLUDING ANY USE OF POOLS, WATER FEATURES, HOT TUBS, AND OTHER BODIES OF WATER) USED BY GUEST. NATURAL RETREATS AND THE OWNER OF THE HOME SHALL IN NO EVENT BE LIABLE FOR SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES ARISING FROM OR IN CONNECTION WITH GUEST’S RENTAL, OR ARISING FROM THE BREACH OF THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The terms of your booking confirmation, the House Rules and any disclosures on our website or separately provided to you are incorporated by reference and are part of these Terms and Conditions. You consent to receive and sign documents electronically by email or through a document signature service.